How to engage data recovery services for data not recoverable by NetApp Technical Support
Applies to
- ONTAP 9
- E-Series
- RansomWare
- Volume and/or data deleted in error
Description
This Knowledge Base article provides guidelines for securing data recovery services when NetApp Technical Support is unable to retrieve lost or corrupted data from ONTAP 9 and E-Series systems. It includes steps for resorting to Host/File System vendor's aid and, for the final recourse, how to engage with third-party recovery services. It additionally offers instructions for situations dealing with accidental data deletion and RansomWare.