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How to engage data recovery services for data not recoverable by NetApp Technical Support

Last Updated:

Applies to

  • ONTAP 9
  • E-Series
  • RansomWare 
  • Volume and/or data deleted in error


This Knowledge Base article provides guidelines for securing data recovery services when NetApp Technical Support is unable to retrieve lost or corrupted data from ONTAP 9 and E-Series systems. It includes steps for resorting to Host/File System vendor's aid and, for the final recourse, how to engage with third-party recovery services. It additionally offers instructions for situations dealing with accidental data deletion and RansomWare.


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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.