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HWASSIST ID Mismatch

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503
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Category:
clustered-data-ontap-8
Specialty:
legacy
Last Updated:

Applies to

  • Product Model: All models with a Service Processor
  • OS: Clustered Data ONTAP 8.2P6 - 9.2

Issue

HWASSIST on both nodes is reporting the following error:

Keep Alive Status : Error: did not receive hwassist keep alive alerts from pa rtner."hwassist test" results in a time out.

Pings to both nodes are successful. Storage failover hwassist stats show:

storage failover hwassist stats show  

Node              Alert Type      Alert Event      Count  Takeover    Last Received

---------------- ------------ -------------------- ------ --------- --------------------

hweqecpntap01-02a

                 system_down  power_loss                0 Yes       ---

                 system_down  l2_watchdog_reset         0 Yes       ---

                 system_down  power_off_via_rlm         0 Yes       ---

                 system_down  power_cycle_via_rlm       0 Yes       ---

                 system_down  reset_via_rlm             0 Yes       ---

                 system_down  power_off_via_sp          0 Yes       ---

                 system_down  power_cycle_via_sp        0 Yes       ---

                 system_down  reset_via_sp              0 Yes       ---

                 system_down  post_error                0 No        ---

                 system_down  abnormal_reboot           0 No        ---

                 system_down  loss_of_heartbeat         0 No        ---

                 keep_alive   periodic_message          0 No        ---

                 test         test                      0 No        ---

                 

 

ID_mismatch  ---                     549 ---       Fri Apr  4 18:09:37 EST 2014

                 Key_mismatch ---                       0 ---       ---

                 Unknown      ---                       0 ---       ---

                 Number_of_times_hw_assist_alerts_throttled: 0

hweqecpntap01-02b

                 system_down  power_loss                0 Yes       ---

                 system_down  l2_watchdog_reset         0 Yes       ---

                 system_down  power_off_via_rlm         0 Yes       ---

                 system_down  power_cycle_via_rlm       0 Yes       ---

                 system_down  reset_via_rlm             0 Yes       ---

                 system_down  power_off_via_sp          0 Yes       ---

                 system_down  power_cycle_via_sp        0 Yes       ---

                 system_down  reset_via_sp              0 Yes       ---

                 system_down  post_error                0 No        ---

                 system_down  abnormal_reboot           0 No        ---

                 system_down  loss_of_heartbeat         0 No        ---

                 keep_alive   periodic_message          0 No        ---

                 test         test                      0 No        ---

 

 

                 ID_mismatch  ---                     539 ---       Fri Apr  4 18:09:10 EST 2014

                 Key_mismatch ---                       0 ---       ---

                 Unknown      ---                       0 ---       ---

                 Number_of_times_hw_assist_alerts_throttled: 0

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