HWASSIST ID Mismatch
Applies to
- Product Model: All models with a Service Processor
- OS: Clustered Data ONTAP 8.2P6 - 9.2
Issue
HWASSIST on both nodes is reporting the following error:
Keep Alive Status : Error: did not receive hwassist keep alive alerts from pa rtner."hwassist test" results in a time out.
Pings to both nodes are successful. Storage failover hwassist stats show:
storage failover hwassist stats show
Node Alert Type Alert Event Count Takeover Last Received
---------------- ------------ -------------------- ------ --------- --------------------
hweqecpntap01-02a
system_down power_loss 0 Yes ---
system_down l2_watchdog_reset 0 Yes ---
system_down power_off_via_rlm 0 Yes ---
system_down power_cycle_via_rlm 0 Yes ---
system_down reset_via_rlm 0 Yes ---
system_down power_off_via_sp 0 Yes ---
system_down power_cycle_via_sp 0 Yes ---
system_down reset_via_sp 0 Yes ---
system_down post_error 0 No ---
system_down abnormal_reboot 0 No ---
system_down loss_of_heartbeat 0 No ---
keep_alive periodic_message 0 No ---
test test 0 No ---
ID_mismatch --- 549 --- Fri Apr 4 18:09:37 EST 2014
Key_mismatch --- 0 --- ---
Unknown --- 0 --- ---
Number_of_times_hw_assist_alerts_throttled: 0
hweqecpntap01-02b
system_down power_loss 0 Yes ---
system_down l2_watchdog_reset 0 Yes ---
system_down power_off_via_rlm 0 Yes ---
system_down power_cycle_via_rlm 0 Yes ---
system_down reset_via_rlm 0 Yes ---
system_down power_off_via_sp 0 Yes ---
system_down power_cycle_via_sp 0 Yes ---
system_down reset_via_sp 0 Yes ---
system_down post_error 0 No ---
system_down abnormal_reboot 0 No ---
system_down loss_of_heartbeat 0 No ---
keep_alive periodic_message 0 No ---
test test 0 No ---
ID_mismatch --- 539 --- Fri Apr 4 18:09:10 EST 2014
Key_mismatch --- 0 --- ---
Unknown --- 0 --- ---
Number_of_times_hw_assist_alerts_throttled: 0
2 entries were displayed.