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Commvault IntelliSnap hardware snapshots fail

  1. Last updated
    Jan 27, 2023
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Category:
ontap-9
Specialty:
core
Last Updated:
1/27/2023, 10:09:57 AM

Applies to

  • Commvault 11 SP20.128 IntelliSnap
  • ONTAP 9
  • VMware ESXi 7.0
  • FC
  • ZAPI

Issue

  • Commvault sends snapshot-multicreate and snapshot-delete API calls via ZAPI are received prior to incident as per audit-mlog-txt.gz in ASUP:
[kern_audit:info:2446] 8503e8000da8260c :: ontapclustername:ontapi :: clientip:51614 :: svmname:groupname\username :: <netapp nmsdk_language="C" nmsdk_platform="Windows Server 2019 Standard AMD64" version="1.7" xmlns="http://www.netapp.com/filer/admin" nmsdk_version="9.6" vfiler="svmname"><snapshot-multicreate><cleanup>true</cleanup><snapshot>SP_2_1228076_1673224433</snapshot><volume-names><volume-name>volume05</volume-name><volume-name>volume07</volume-name>...
 
[kern_audit:info:2446] 8503e8000daee022 :: ontapclustername:ontapi :: clientip:51614  :: svmname:groupname\username :: <netapp nmsdk_language="C" nmsdk_platform="Windows Server 2019 Standard AMD64" version="1.7" xmlns="http://www.netapp.com/filer/admin" nmsdk_version="9.6" vfiler="svmname"><snapshot-delete><snapshot>SP_2_1228076_1673224433</snapshot><volume>volume05</volume></snapshot-delete></netapp>...
  • Until Commvault client logs in its vsbkp.log:
2392 3ee4 01/10 22:01:55 1229025 CVMWareInfo::_GetVolumeList() - Disk Standard Inquiry Type is Empty. Please check the ESX-server storage connection and try again after a vCenter Refresh operation on the relevant Storage Adapter.
2392 3ee4 01/10 22:01:55 1229025 CVMWareInfo::PreSnap() - _GetVolumeList FAILED
392 3ee4 01/10 22:01:55 1229025 VSBkpSnapController::InitSnapBackup() - PreSnap failed!!
2392 3ee4 01/10 22:01:55 1229025 CheckVMInfoError() - Error with vol snap info
2392 3ee4 01/10 22:01:55 1229025 CheckVMInfoError() - VM [vmname] Error with vol snap info.
  • No related errors are logged in ONTAP EMS or audit-mlog-txt.gz around the timestamp in vsbkp.log
  • From the same client IP and group/username:
    • no snapshot-multicreate requests are received
    • but snapshot-delete requests are still received, confirming no issue in networking infrastructure

 

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