ClusterSwitchMissing_Alert with Serial Number show's unknown on BES-53248
Applies to
- Ontap 9.16.1P4
- BES-53248 Cluster Switch
Issue
- EMS Logs shows
[?] Thu Jun 12 08:29:25 +1000 [SDC-NTAP-01-02b: cshmd: hm.alert.raised:alert]: Alert Id = ClusterSwitchMissing_Alert , Alerting Resource = SDC-NTAP-01 raised by monitor ethernet-switch
- Serial number may also shows "Unknown" when running "
system switch ethernet show"
DC-NTAP-01::*> system switch ethernet show
Switch Type Address Model
--------------------------- ------------------ ---------------- ---------------
Clus_Switch_A cluster-network 10.10.10.148 BES-53248
Serial Number: Unknown
Is Monitored: true
Reason: None
Software Version: 3.12.0.1
Version Source: CDP/ISDP
Clus_Switch_B cluster-network 10.10.10.149 BES-53248
Serial Number: QTFCUXXXX005D
Is Monitored: true
Reason: None
Software Version: 3.12.0.1
Version Source: CDP/ISDP
- "system health subsystem show" also shows "Unknown"
SDC-WCG-NTAP-01::*> system health subsystem show
Subsystem Health
----------------- ------------------
SAS-connect ok
Environment ok
Memory ok
Service-Processor ok
Switch-Health unknown
CIFS-NDO ok
Motherboard ok
IO ok
MetroCluster ok
MetroCluster_Node ok
FHM-Switch ok
FHM-Bridge ok
SAS-connect_Cluster ok
13 entries were displayed