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AutoSupport send failure when using SMTP transport

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1,163
Visibility:
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Votes:
1
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport configured with SMTP transport

Issue

  • AutoSupport SMTP failure.

    Example:

::> system node autosupport history show -node FCFN0101 -instance output
...
transmission-failed: Failed sending data to the peer

  • SMTP; Client was not authenticated to send anonymous mail during MAIL FROM error message found.

    Example: 

::> node run -node node_name -command rdfile /etc/log/mlog/notifyd.log
...
Mon Apr 25 2022 01:34:43 +02:00 (message: SMTP 0x808a47648 state change from EHLO to STOP)
Mon Apr 25 2022 01:34:43 +02:00 (message: STATE: PROTOCONNECT => DO handle 0x808f2c008; line 1611 (connection #0))
Mon Apr 25 2022 01:34:43 +02:00 (message: DO phase starts)
Mon Apr 25 2022 01:34:43 +02:00 (message: MAIL FROM: from_email@domain.com)
Mon Apr 25 2022 01:34:43 +02:00 (message: SMTP 0x808a47648 state change from STOP to MAIL)
Mon Apr 25 2022 01:34:43 +02:00 (message: STATE: DO => DOING handle 0x808f2c008; line 1660 (connection #0))
Mon Apr 25 2022 01:34:43 +02:00 (message: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM)
Mon Apr 25 2022 01:34:43 +02:00 (message: MAIL failed: 530)
Mon Apr 25 2022 01:34:43 +02:00 (message: DO phase failed)
Mon Apr 25 2022 01:34:43 +02:00 (message: multi_done)
Mon Apr 25 2022 01:34:43 +02:00 (message: Marked for [closure]: SMTP done with bad status)
Mon Apr 25 2022 01:34:43 +02:00 (message: QUIT)
Mon Apr 25 2022 01:34:43 +02:00 (message: SMTP 0x808a47648 state change from MAIL to QUIT)
Mon Apr 25 2022 01:34:43 +02:00 (message: response reading failed)
Mon Apr 25 2022 01:34:43 +02:00 (message: Closing connection 0)
Mon Apr 25 2022 01:34:43 +02:00 (message: The cache now contains 0 members)
Mon Apr 25 2022 01:34:43 +02:00 (message: Expire cleared)
on Apr 25 2022 01:34:43 +02:00 (message: Failed to transmit smtp asup 4677, curl error: Failed sending data to the peer)
...

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