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AutoSupport emails fail to send

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • Simple Mail Transfer Protocol (SMTP)

Issue

  • Despite having an SMTP server and a destination email address configured, AutoSupport does not send emails when important events occur.
  • The following errors are seen in the notifyd logs:

Tue Jun 24 2025 22:36:11 +00:00 [kern_notifyd:info:2344] (category: 2344:1536:deliver) (emittime: 6/24/2025 22:04:09) (message: 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.)
Tue Jun 24 2025 22:36:11 +00:00 [kern_notifyd:info:2344] (category: 2344:1536:deliver) (emittime: 6/24/2025 22:04:09) (message: RCPT failed: 503)
Tue Jun 24 2025 22:36:11 +00:00 [kern_notifyd:info:2344] (category: 2344:1536:deliver) (emittime: 6/24/2025 22:04:09) (message: QUIT)

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