AutoSupport delivery is slow and truncated

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Views:: 298

Visibility:: Public

Votes:: 1

Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

ONTAP 9.12.1 or later
AutoSupport
Transport HTTPS

Issue

Following an upgrade to ONTAP 9.14.1, noticed that AutoSupports were taking over an hour to process and deliver.
- Once delivered, noticed certain logs missing from the AutoSupport bundle
Reviewing the Manifest we can see many logs being skipped due to exceeding the time limit
- run ::> manifest show -node * -status *-limit

::> manifest show -node * -status *-limit
  (system node autosupport manifest show)
                            AutoSupport    Collected
Node              Sequence  Body Filename  Size        Status    Error
----------------- --------- -------------- ----------- --------- -----------
Node-02     1052
                            system-info.xml          - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            motherboard-info.xml     - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            software_image.xml       - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            CLUSTER-INFO.xml         - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            diff-svcs.xml            - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            effective-cluster-version.xml - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            cluster-version-replicated.xml - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            autosupport.xml          - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            autosupport_budget.xml   - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            autosupport_history.xml  - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            licenses.xml             - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            managed-feature.xml      - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            vserver-info.xml         - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            nwd-config.xml           - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            nwd-service-config.xml   - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded
                            nwd-resource-config.xml  - collection-skipped-trigger-time-limit Collection stopped because the trigger time budget was exceeded