Skip to main content
NetApp Knowledge Base

AutoSupport SMTP authentication fails on ONTAP AFF-A20 cluster

  1. Last updated
  2. Save as PDF
Views:
7
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • NetApp ONTAP 9.19.1P3
  • NetApp AFF-A20

Issue

  • AutoSupport messages sent via SMTP remain in 'queued' or 'ignore' status and are not received by email recipients
  • AutoSupport messages sent via HTTPS are delivered successfully
  • AutoSupport SMTP delivery fails with authentication errors
Log excerpt:
MAIL FROM: netapp-cluster@...
550 5.7.1 Authentication Required
Failed to transmit smtp asup 130, curl error(55): Failed sending data to the peer
[node-01:notifyd:asup.smtp.drop:error]: AutoSupport mail (HA Group Notification from node-01 (USER_TRIGGERED(ALL:MAINT=4h)) NOTICE) was not sent. The system will drop the message.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.