Skip to main content
NetApp Knowledge Base

CONTAP-793835: Cloud Volumes ONTAP Upgrade Fails When AWS User Data Is Missing

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
cloud
Last Updated:

Issue

Cloud Volumes ONTAP on AWS can fail to boot during an upgrade to ONTAP 9.19.1 when the EC2 instance’s user data is missing, empty, or does not contain a key-value pair. The upgrade cannot complete. For single-node deployments, data is unavailable until the system is recovered.
The console displays the following errors:
ERROR: The contents of the customData are invalid.
ERROR: Failure detected while running pre-ONTAP initialization script.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.