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NetApp Knowledge Base

CONTAP-776698: Multi-Admin Verify Email Notifications Not Sent with UPN-Format SMTP Usernames

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ontap-9
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core
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Issue

When Multi-Admin Verify (MAV) email notifications are configured to use an SMTP username in email-address format (UPN), MAV notifications may not reach approvers. The affected notifications include approval requests and notices for approved, executed, or vetoed requests. MAV approval requests remain available in System Manager and the CLI.
The issue can be identified by the following message in the ONTAP management logs:
ERR: multi_admin: Connectivity check to SMTP Mail Host failed. Reason: URL using bad/illegal format or missing URL

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