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CONTAP-499142: AFF or FAS storage system fails to boot due to mSATA device failure

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Issue

The following storage systems may experience controller disruption and fail to boot:

  • AFF C190, AFF A150, AFF A200, AFF A220, AFF A300, AFF A700
  • FAS2620, FAS2650, FAS2720, FAS2750, FAS2820, FAS8200, FAS9000

The system may show the following errors:
  • PANIC: thread (xxx) on cpu hung for 4001 milliseconds in process xxx Panic string: g_vfs_done(): rootfs.uzip read error - suspect boot device
  • Could not load fat://boot0/X86_64/freebsd/image1/kernel:Device not found
  • ERROR: Error booting OS on: 'boot0' file: fat://boot0/X86_64/freebsd/image1/kernel (boot0,fat)
  • Autoboot fails with the following error message:
    BIOS Version: 11.7
    Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved.
    Initializing System Memory ...
    Loading Device Drivers ...
    Configuring Devices ...
    CPU = 1 Processor(s) Detected.
    Intel(R) Xeon(R) CPU D-1557 @ 1.50GHz (CPU 0)
    CPUID: 0x00050664. Cores per Processor = 12
    32768 MB System RAM Installed.
    Boot Loader version 6.0.8
    Copyright (C) 2000-2003 Broadcom Corporation.
    Portions Copyright (C) 2002-2018 NetApp, Inc. All Rights Reserved.
    *ERROR: Failure to build endpoint environment variables. Autoboot will be disabled.*

  • BMC event logs indicate the following errors:

[Controller.notice]: Appliance user command panic.
[IPMI.notice]: 001f | 02 | EVT: 6f406fff | Sensor 255 | Assertion Event, "Storage OS stop/shutdown" [BMC.critical]: Filer Reboots
[IPMI.notice]: (PUA) Enable power to all PCIe slots
[IPMI.notice]: (PUA) Enable power to all PCIe on board device
[IPMI.notice]: (PUA) P_stat :slots=0x0,onboard_devs=0x0,final
[IPMI.notice]: (PUA) Power status of all PCIe slots unchanged
[IPMI.notice]: 0023 | 02 | EVT: 6fc203ff | System_FW_Status | Assertion Event, "Memory Initialization done"
*[SysFW.warning]: Error loading ENV variables, creating defaults*
*[SysFW.warning]: Failed to read FW image on boot media: Device not found. Auto up*
[SysFW.warning]: date skipped
[IPMI.notice]: 0024 | 02 | EVT: 6fc220ff | System_FW_Status | Assertion Event, "Bootloader is running"
[BMC.critical]: Heartbeat stopped

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