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CONTAP-36447: Cannot connect to ONTAP System Manager or ONTAP APIs due to SSL self-signed certificate issue

  1. Last updated
    Apr 2, 2025
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Views:
106
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
4/2/2025, 4:20:15 PM

Issue

  • an SSL error when attempting to connect to ONTAP System
    Manager or ONTAP APIs due to an issue with automatically generated self-signed server certificates.

  • Other NetApp tools such as Active IQ Unified Manager and SDKs that connect to the cluster are also affected.

  • This problem only affects browsers that use HTTPS, not HTTP.
  • Errors include -

ERR_CONNECTION_CLOSED
PR_END_OF_FILE_ERROR
[ssl:error] [pid 24293:tid 34385646080] [client X.X.X.X:36198] [vserver XXXXX] Failed to initialize SSL context
[ssl:notice] [pid 24293:tid 34385646080] [client X.X.X.X:36916] [vserver 4294967295] Setting server certificate chain file /mroot/etc/vserver_4294967295/certificates/ssl/server/111+530000017242CE94AE511687A00000000017C+<cert_name>/chain.pem
[ssl:notice] [pid 24293:tid 34385646080] [client X.X.X.X:36916] [vserver 4294967295] Certificate-based client authentication is not configured for this vserver
[ssl:emerg] [pid 24293:tid 34385646080] Failed to configure CA certificate chain!
[ssl:emerg] [pid 24293:tid 34385646080] Fatal error initialising mod_ssl, exiting.

 

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