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CONTAP-169940: FAS8200 or AFF A300 system fails to boot due to missing devices

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ontap-9
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core
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Issue

  • Node fails to boot with the following message:

BIOS POST Failure(s) detected: PCIe device missing error detected. Abort AUTOBOOT

  • The controller does not boot with the following console error:

Boot Loader version 6.0.5
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2018 NetApp, Inc. All Rights Reserved.
BIOS POST Failure(s) detected: PCIe device missing error detected. Abort AUTOBOOT

  • Service Processor events report:

Record 1163: Sun Jun 27 13:58:41 2021 [SysFW.notice]: Device 16/0/0 (CNA0) missing
Record 1164: Sun Jun 27 13:58:41 2021 [SysFW.notice]: Device 17/0/0 (CNA1) missing

  • Panic may also be observed on subsequent boot attempts:

Eth_ntap_name: platform_devname unable to find device XX:0:0
PANIC : make_dev_sv: bad si_name (error=22, si_name=)

  • Reference panic messages

PANIC: integer divide fault: num 18 code 0 cs:rip 0x20:0xffffffff8d4600a4 rflags 0x10246 in SK process wafl_exempt14 on release 9.7P17 (C) 

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