Skip to main content
NetApp Knowledge Base

CONTAP-105971: Unable to clear Anti-Ransomware suspect files and new extensions are not being detected

  1. Last updated
    Apr 2, 2025
  2. Save as PDF
Views:
211
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
4/2/2025, 3:59:46 PM

Issue

  • security anti-ransomware volume attack clear-suspect -vserver <vserver_name> -volume <volume_name> command:
    • Does not clear the list of suspect files
    • Does not report the reason for the failed command
    • And does not clear the attack info
  • New file extensions are not identified because anti-ransomware log processing cannot progress.
  • For the affected volumes:
    • The EMS log no longer reports callhome.arw.activity.seen:alert events.
    • The ONTAP System Manager no longer displays the Abnormal volume activity detected event.
    • Security anti-ransomware volume show command no longer updates information related to 'Attack'

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.