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AutoSupport fails using SMTP transport with "553 Authentication is required to send mail"

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3,776
Visibility:
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Votes:
6
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9

Issue

ASUP mail sending failed due to an error Failed sending data to the peer.

Example:

::> autosupport history show -node node-01 -seq-num 131 -ins

                             Node: node-01
      AutoSupport Sequence Number: 131
 Destination for This AutoSupport: smtp
                    Trigger Event: callhome.management.log
              Time of Last Update: 3/22/2021 02:31:41
               Status of Delivery: transmission-failed
                Delivery Attempts: 15
              AutoSupport Subject: MANAGEMENT_LOG
                     Delivery URI: mailto:xxx@xxx.co.jp
                       Last Error: Failed sending data to the peer　　
               Time of Generation: 3/22/2021 00:14:51

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