Skip to main content
NetApp Knowledge Base

False UnsupportedSwitch_Alert generated from cluster switches

  1. Last updated
  2. Save as PDF
Views:
1,193
Visibility:
Public
Votes:
0
Category:
metrocluster
Specialty:
metrocluster
Last Updated:

Applies to

  • ONTAP 9
  • Cluster switches
  • "UnsupportedSwitch_Alert" CSHM AutoSupport message

Issue

  • The following Ethernet Switch Health Monitor (CSHM) alerts are generated in the event logs, despite using the supported switch model, OS, and configuration:

[node-01: cshmd: hm.alert.raised:alert]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = clusterswitch-01 raised by monitor cluster-switch
[node1:callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[switch_name].

  • Alerts are generated at times when indications of network instability on the management network can be seen:

[node-01: cshmd: hm.alert.raised:alert]: Alert Id = SwitchCommunityString_Alert , Alerting Resource = clusterswitch-01 raised by monitor cluster-switch

  • The alert can be seen cleared automatically:

[node-01: cshmd: hm.alert.cleared:notice]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = clusterswitch-01 cleared by monitor cluster-switch

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.