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OSM times out on browser due to network connectivity issues

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Category:
ontap-system-manager
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om
Last Updated:

Applies to

  • ONTAP 9
  • ONTAP System Manager(OSM)

Issue

  • OSM is not reachable via cluster management/node management IP from browser
  • While attempts to reach the OSM web UI resulted in timeouts or connection errors.

    Error: ERR_CONNECTION_TIMED_OUT

  • Any administrative tasks (for eg: applying licenses) via OSM GUI cant be performed
  • Web services are up and running
  • Certificate is valid as seen from ONTAP CLI
  • CLI is accessible

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