Skip to main content
NetApp Knowledge Base

"NetApp Automated AutoSupport Acknowledgement" email not received after sending an AutoSupport message

  1. Last updated
    Jan 23, 2025
  2. Save as PDF
Views:
24
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
1/23/2025, 3:07:16 PM

Applies to

ONTAP 9

Issue

  • Triggered ASUP log attached mail related EMS event including the keyword of test (case insensitive) .
  • Sent to the e-mail addresses specified in the -to (List of To Addresses) field.
  • ASUP's parameter -support (Send AutoSupport Messages to Vendor Support) is set as enabled.
  • Remove Sensitive Data is set to true.
  • With the above settings, after triggering ASUP using the system node autosupport invoke command, the NetApp Automated AutoSupport Acknowledgement email not be received.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.