Skip to main content
NetApp Knowledge Base

FabricPool Unable to communicate with StorageGRID cloud tier

  1. Last updated
  2. Save as PDF
Views:
432
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • FabricPool
  • ONTAP 9
  • NetApp StorageGRID
  • System Manager 9.7+

Issue

  • System Manager error:
    Unable to communicate with the cloud tier. Reason: Cloud tier is unreachable.
  • FabricPool aggregate object-store is unavailable in ONTAP EMS.log:
    Sat Sep 11 00:49:27 -0300 [NODE04: OscHighPriThreadPool: object.store.unavailable:EMERGENCY]: Unable to connect to the object store "cloudbackup_fpool01_n4" from node c61d0009-a00d-11e9-a3fe-c7082ea460fb. Reason: Connection unavailable.
  • Ping works using intercluster LIFs
  • StorageGRID is object-store provider and appears online and healthy

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.