Skip to main content
NetApp Knowledge Base

SwitchInfoUpdateFailure_Alert received for switch

  1. Last updated
  2. Save as PDF
Views:
398
Visibility:
Public
Votes:
0
Category:
fabric-interconnect-and-management-switches
Specialty:
hw
Last Updated:

Applies to

All Cluster Network switches

Issue

Received health alert for SwitchInfoUpdateFailure_Alert for one of the cluster network switches

::*> system health alert show
 
               Node: Node01
           Alert ID: SwitchInfoUpdateFailure_Alert
           Resource: cluster1-sw1
           Severity: Major
    Indication Time: Wed Dec 24 12:59:36 2025
           Suppress: false
        Acknowledge: false
     Probable Cause: Information from the Ethernet switch 'cluster1-sw1'
                     is no longer being updated. Other switch alerts might
                     indicate possible causes for the issue.
    Possible Effect: When switch information is not being updated,
                     monitoring of the switch's performance and health has
                     stopped, potentially leading to unnoticed issues,
 service disruptions, and loss of communication.
                     Furthermore, the log collection configuration will be
             deleted after 7 days.
 Corrective Actions: 1) Review current switch alerts for the affected  switch.
                     2) Examine the monitoring status of the switch using
                     the 'system switch ethernet show' command.
                     If the switch is listed in the output, resolve the
                     issue listed in the reason field, then attempt to
                     restart the monitoring process using the 'system switch
 ethernet modify -device "cluster1-sw1"
                     -is-monitoring-enabled-admin true' command.
                     3) If the switch is not listed under the 'system switch
                     ethernet show' command, investigate the cause of its
                 absence. This could be due to the switch being
                     disconnected, or because link discovery information via
                     CDP or LLDP is not being received by ONTAP.
                     If the switch was not disconnected, start by confirming
                     it is listed in the output of 'network device-discovery

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.