Skip to main content
NetApp Knowledge Base

"ClusterSwitchConnectionDegraded_Alert" caused by faulty port on the switch

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Applies to

  • Cluster Switches
  • ONTAP
  • Event Messaging system (EMS)

Issue

  • EMS reports "SwitchInfoUpdateFailure_Alert"  from SW1

Mon Aug 25 12:26:13 -0700 [node1: cshmd: hm.alert.raised:alert]: Alert Id = SwitchInfoUpdateFailure_Alert , Alerting Resource = sw1(yyyyyyyyy) raised by monitor ethernet-switch

  • EMS reports "SwitchIslIfDownWarn_Alert" from its partner SW2

Mon Aug 25 12:26:21 -0700 [node1: cshmd: hm.alert.raised:alert]: Alert Id = SwitchIslIfDownWarn_Alert , Alerting Resource = sw2(xxxxxxxx)/port-channel1 raised by monitor ethernet-switch

  • Switch SW1  is not accessible remotely and physically inspecting confirms to have no activity lights on
  • Direct console to switch SW1 also fails 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.