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Node down due to CPU issues

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Category:
sf-series
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp SolidFire SF-Series
  • Element Software version 12.2 and 12.3

Issue

  • Node is down unexpectedly and not rebooted automatically
  • iDRAC shows error CPU x(id) has an internal error (IERR)
  • ipmitool command executed from a remote server (Ex: management node VM) confirms processor error asserted:
    • Command: ipmitool -H BMC_IP_ADDRESS -U bmc_username -I lan sel list
    • Example output:
      ID | DATE | TIME | Processor #0x60 | IERR | Asserted
    • Command: ipmitool -H BMC_IP_ADDRESS -U bmc_username -I lan sel list -v
    • Example output:
      SEL Record ID : ID
       Record Type : 02
       Timestamp : DATE TIME
       Generator ID : 0020
       EvM Revision : 04
       Sensor Type : Processor
       Sensor Number : 60
       Event Type : Sensor-specific Discrete
       Event Direction : Assertion Event
       Event Data : 00ffff
       Description : IERR

 

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