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H610S node can not boot with Critical Processor MCERR error

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h-series
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solidfire
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Applies to

  • NetApp H610S
  • NetApp Element Software

Issue

  • The node fails to boot showing a black screen or initializing the NVRAM without progressing
  • The BMC event log reports a critical Processor alert
 
Event ID        Time Stamp                    Severity    Sensor Name            Sensor Type                Description
    2579        Sep/4/2025    15:48:39        [Critical]        [CATERR]        [Processor]    IERR - Asserted
    2578        Sep/4/2025    15:48:39        [Critical]        [CATERR]        [Processor]    IERR - Asserted
 
or
 
[Critical] [CATERR] [Processor] Machine Check Exception (MCERR) - Asserted
 

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