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NVRAM card not mounted after node shutdown and slice service not responding

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Category:
element-software
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solidfire
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Applies to

  • NetApp Element software 11.8 and later
  • NetApp H610S 
  • NetApp H410S

Issue

After the node shuts down, the NVRAM card fails to mount when the node boots back up.
  • ActiveIQ/WebGUI alert:
NVRAM device problems detected, metadata drive will be removed. Contact NetApp Support. error={NVRAM device partition exists, but not mounted}
  • Log (sf-master.info ) :
2024-06-13T13:51:44.792486Z node01 master-1[66879]: [EXPERR-4] [Nvram] 68965 GlobalPool-0 serviceshared/NvramDeviceNvdimm.cpp:523:GetStatusWithSuppression|Suppressing Nvdimm status result=[{ status=Error statusInfo={(Error,{NVRAM device partition doesn't exist})}}]
 
2025-06-14T09:37:21.029332Z node01 sfmount: Mounting dev="/dev/pmem0" mnt="/mnt/pendingDirtyBlocks"
2025-06-14T09:37:21.304975Z node01 sfmount: Failed to mount dev="/dev/pmem0" mnt="/mnt/pendingDirtyBlocks" stdout="" stderr="mount: /mnt/pendingDirtyBlocks: wrong fs type, bad option, bad superblock on /dev/pmem0, missing codepage or helper program, or other error."
 
Note: If multiple nodes are affected by an unexpected power outage, the volumeOffline condition may also be detected.

 

 

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