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E-series battery status is Missing or Not Available

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e-series-santricity-os-controller-software
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esg
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Applies to

E-Series All Platforms

Issue

  • Battery is shown as Not Available in Storage-Array-Profile

Batteries Detected: 2
Battery status: Not Available
Location: Controller A
Age: 2,654 days
Days until replacement: Not Available
 Last learn cycle: xxxx
 Next learn cycle: xxxx
Weeks between learn cycles: 8
 Part number: PN xxxx-xx

  • Recovery GURU shows BATTERY_UNKNOWN_STAT-Recovery Failure Type Code: 91 and WB_CACHING_FORCIBLY_DISABLED-Recovery Failure Type Code: 378

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