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AutoSupport fails due to Serial Number mismatch after controller replacement

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Category:
e-series-systems
Specialty:
tools
Last Updated:

Applies to

  • NetApp E-Series
  • SANtricity OS
  • AutoSupport

Issue

AutoSupport logs stopped sending to NetApp after a controller/chassis swap. The storage management console and system logs show a different serial number than the one registered in NetApp’s Support Portal. Despite being enabled and configured correctly, AutoSupport is inactive and NetApp doesn't receive automatic failure notifications.

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