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E4000 IOM failed with maximum temperature exceeded alerts present

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Applies to

  • NetApp E4000
  • StorageGRID Appliance SG6160

Issue

SANtricity System Manager reports maximum temperature threshold exceeded and IOM failure against one E4000 storage controller

Example of Maximum temperature threshold exceeded Recovery guru entry:
Failure Entry 2: MAX_TEMP_EXCEEDED-Recovery Failure Type Code: 8
Storage array: StorageGRID-cmb1sgcn01
Component reporting problem: Thermal sensor B1
Status: UNKNOWN
Location: Controller/Drive Shelf 0 Drawer 1 B1
Component requiring service: Temperature sensor
Shelf: Controller/Drive shelf 0

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