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E28xx Cache Backup Device Status Failed and async failed after replacement

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e-series-systems
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HW
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Applies to

  • E-Series E28xx Storage Arrays
  • SANtricity OS 11.50.2P1

Issue

Cache Backup Device Status Failed :
 
  Controller in Shelf 99, Bay A

         Status:                       Online

         Cache Backup Device
            Status:                    Failed
            Type:                      SATA flash drive
            Location:                  Controller A, Connector SATA 1
            Capacity:                  8,192 MB
            Product ID:                Sxxxxxxxxxxxx
            Part number:               Not Available
            Serial number:             Sxxxxxxxx
            Revision level:            FW11
            Manufacturer:              Xxxxx
            Date of manufacture:       Not available
After replace controller A , it can not work.

FIRMWARE INVENTORY
   Storage Array
      Report Date:                             1/1/70, 12:00:00 AM UTC
      Storage Array Name:                      xxxxxxxxx
      Current SANtricity OS Software Version:  11.50.2P1
         Management Software Version:          11.52.0000.9007
         Controller Firmware Version:          08.52.00.01
         Supervisor Software Version:          08.52.00.01
         IOM (ESM) Version:                    11.52.0G00.0001
      Current NVSRAM Version:                  N280X-852834-D02
      Staged SANtricity OS Software Version:   None
      Staged NVSRAM Version:                   None

   Controllers
      Location:                                Shelf 99, Bay A
      Current Firmware Version:                08.80.00.00              -------------> new conroller firmware async failed.
      Current NVSRAM Version:                  N280X-852834-D02
      Current Supervisor Software Version:     08.80.00.00
      Board ID:                                2806
      Manufacturer sub-model ID:               318

      Location:                                Shelf 99, Bay B
      Current Firmware Version:                08.52.00.01
      Current NVSRAM Version:                  N280X-852834-D02
      Current Supervisor Software Version:     08.52.00.01
      Board ID:                                2806
      Manufacturer sub-model ID:               318

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