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StorageGRID Appliance storage controller hardware issue for E-Series Management port Down

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Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliances

Issue

  • StorageGRID reports Appliance storage controller hardware issue
  • SANtricity System Manager not accessible when directly accessed using management IP.
  • SANtricity System Manager via SAM-Tunnel accessible and reports: Unable to Contact NTP Servers / NTP Query Failed
  • The management port via STORAGE-ARRAY-PROFILE.txt reports DOWN: 

Ethernet port:           1                  

Link status:             Down               
MAC address:             x0:XX:xx:xX:XX:XX  
Negotiation mode:        Auto-negotiate     
Port speed:              Unknown            
Duplex mode:             Half duplex        
Network configuration:   Static             
IP address:              XX.XX.XX.XX        
Subnet mask:             XXX.XXX.XXX.0      
Gateway:                 0.0.0.0            

  • Management port may remain Up, however, not pingable or accessible.  
  • AutoSupports stop delivering for system. 

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