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Unexpected E-series controller reboot due to validateDevnums failed to getDriveDevnum

  1. Last updated
    Jun 17, 2025
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Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:
6/17/2025, 1:36:32 AM

Applies to

  • EF570
  • SANtricity OS 11.70

Issue

  • Controller reboots unexpectedly with the following error message in excLogShow output from state-capture-data.txt

DriveMgr::validateDevnums failed to getDriveDevnum for 5002538005417f300000000000000000

  • Major Event Log:

B:5/20/25, 3:04:12 PM (15:04:12) 17925 4010Controller reset - Shelf 99, Bay B - Reboot Reason : Comp ID 0x07, Reason 0x02, Extra 0x00 - Not decoded

 

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