E-Series SANtricity OS upgrade to 11.70.x OS fails on E5700/EF570 with 25Gb iSCSI card
Applies to
- NetApp E-Series
- E5700/EF570 platforms with 25Gb iSCSI Host Interface Card (HIC)
- SANtricity OS upgrade from 11.40.x to 11.70.x
Issue
- While attempting a SANtricity OS upgrade from 11.40.x to 11.70.x on any E-Series system with the 25Gb iSCSI HIC installed, a controller will reboot several times and lock down with
OE LU
displayed on the back of the controller. - The following error messages will be printed in the controller console logs or serial connection:
10/02/23-16:09:55 (tRAID): WARN: checkMetadataUpdate: Get Metadata Creation Date from NVRAM failed 0x4005 0x1c
10/02/23-16:09:55 (tRAID): NOTE: checkMetadataUpdate: Current Active Image Metadata Creation Date: 0-0-0, Size:0
10/02/23-16:09:55 (tRAID): NOTE: checkMetadataUpdate: New Flash Image Metadata Creation Date: 2020-3-10, Size:51727
10/02/23-16:09:55 (tRAID): NOTE: checkMetadataUpdate: BigBear Metadata upgrade is required on channel: 5! Update commencing...
WATCHDOG TIMEOUT on cores:0