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EF300/EF600 system loses access to FDE drives during controller replacement

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Applies to

  • E-Series EF300, EF600
  • SANtricity OS earlier than 11.80.1

Issue

  • Replacement controller goes into lockdown due to missing HICs with 7-segment code 0E L0
  • cmgrShow reports LOCKDOWN_CAUSE_HIC_UNSUPP
  • Alternate controller loses access to secured drives
  • Major event log reports This controller is inaccessible due to no accessible drives

 

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