E-Series controller with 7-segment code showing Online in SANtricity System Manager
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- Visibility:
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- Category:
- e-series-disk-shelves
- Specialty:
- esg
- Last Updated:
- 6/17/2022, 3:55:37 PM
Applies to
- NetApp E-Series - all platforms
- NetApp SANtricity System Manager
Issue
- Controller showing online in SANtricity System Manager, while the following errors are present:
NO_REDUNDANCY_TRAY-Recovery Failure Type Code: 33
Storage array: netapp1
Shelf: Controller/Drive shelf 99
Working channel: 1
DRAWER_DEGRADED-Recovery Failure Type Code: 393
Storage array: netapp1
Component reporting problem: Drawer 1
Status: Degraded
Location: Controller/Drive shelf 99
Component requiring service: Drawer 1
Service action (removal) allowed: No
Service action LED on component: No
- When checking the 7-Segment display on the back of the controller it is showing
OS OL (05 OL)
, which means Operational State Offline - When trying to place the controller online or reboot it
Controller is in a state it cannot be rebooted
error appears in SANtricity System Manager