Skip to main content
NetApp Knowledge Base

E-Series Pre-upgrade check fails with no specific error

Last Updated:

Applies to

NetApp SANtricity 11.x


  • Pre-upgrade check fails with no specific error:
E-Series Pre-upgrade check fails with no specific error
  • Pre-upgrade health check fails with below Error
One or more inter-controller interfaces have link down. You cannot upgrade the storage array until the problem is
resolved. Use the Recovery Guru to fix the problem. Contact your Technical Support Engineer to resolve this issue.
  • When attempting controller reboot, logged in the SANtricity System Manager from the alternate controller's IP address the following error is displayed:
"The selected controller is in a state that cannot be reset"
E-Series Pre-upgrade check fails with no specific error

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.