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E-Series Pre-upgrade check fails with no specific error

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Applies to

NetApp SANtricity 11.x

Issue

  • Pre-upgrade check fails with no specific error:
 
E-Series Pre-upgrade check fails with no specific error
 
  • Pre-upgrade health check fails with below Error
One or more inter-controller interfaces have link down. You cannot upgrade the storage array until the problem is
resolved. Use the Recovery Guru to fix the problem. Contact your Technical Support Engineer to resolve this issue.
  • When attempting controller reboot, logged in the SANtricity System Manager from the alternate controller's IP address the following error is displayed:
"The selected controller is in a state that cannot be reset"
 
E-Series Pre-upgrade check fails with no specific error

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