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During SANtricity OS upgrade controller firmware fails to activate

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e-series-santricity-storage-manager
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esg
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Applies to

  • E-Series
  • E2800/E5700 and newer controllers

Issue

During a SANtricity OS upgrade via the SANtricity Web UI, the machine running the browser crashes or the browser window is closed.

After the browser window is re-opened, the following is observed:

  • Recovery Guru reports Controller Offline
  • Major Event Log has an event for Activate controller firmware failed on one controller

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