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Chassis part number is missing in SANtricity after chassis replacement

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Category:
e-series-systems
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generalsupport
Last Updated:

Applies to

E-Series

StorageGRID

Issue

After performing a chassis replacement during maintenance, it is noticed in the SANtricity GUI when navigating to 'Support' from the left pane-> and hovering over 'Support Center' that the chassis part number is no longer reported.

Pre-chassis replacement: Post-chassis replacement:
{1607167C-378C-4CA0-85AE-5CCCD1414879}.png {7E591E9E-4A50-4FE0-B358-3ACE9CC9B1F8}.png

Note: This above example is for illustrative purposes only; in a true scenario the chassis serial number will update to reflect the new hardware in use, unlike above.

 

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