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An unknown issue occurred while performing SANtricity OS Upgrade

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Category:
e-series-systems
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esg
Last Updated:

Applies to

NetApp SANtricity OS

Issue

  • Using either controller in duplex configuration, SANtricity upgrade starts the Staging the upgrade components, then fails for: "An unknown issue occurred while performing the upgrade operation. Please try again."

cannotperformupgrade.png

  • web-server-trace.log on the affected controller reports:
    • 2025-02-03 18:40:44,637 INFO [Thread-78378] c.n.e.a.d.DownloadEventHandler [DownloadEventHandler.java:102] [requestId=0, deviceId=N/A]Event string = {"name":"event","message":"Image failed validation","imageType":"BIOS","abort":"true","source":"DownloadMgr_A"}
    • 2025-02-03 18:40:46,855 WARN [jetty-154442] c.n.e.a.r.s.EmbeddedFirmwareImpl [SanModelExceptionHandler.java:42] [requestId=bf61fff4-c8bf-4999-b286-a45df94e5a91, deviceId=N/A] Exception caught: com.ni.eseries.aa.devicemgt.model.exceptions.SanModelException: Firmware Download operation aborted, Abort reason: Image failed validation.
  • web-server-trace.log on alternate controller reports:
    • 2025-02-03 19:20:54,700 INFO [Thread-79494] c.n.e.a.d.DownloadEventHandler [DownloadEventHandler.java:102] [requestId=0, deviceId=N/A] Event string = {"name":"event","message":"Image failed validation","imageType":"BIOS","abort":"true","source":"DownloadMgr_A"}"forwarded_by":"dlmgr_B"
  • journalctl output on affected controller reports the following validation error:

validationerror.png

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