An unknown issue occurred while performing SANtricity OS Upgrade
Applies to
NetApp SANtricity OS
Issue
- Using either controller in duplex configuration, SANtricity upgrade starts the Staging the upgrade components, then fails for:
"An unknown issue occurred while performing the upgrade operation. Please try again."
web-server-trace.log
on the affected controller reports:2025-02-03 18:40:44,637 INFO [Thread-78378] c.n.e.a.d.DownloadEventHandler [DownloadEventHandler.java:102] [requestId=0, deviceId=N/A]Event string = {"name":"event","message":"Image failed validation","imageType":"BIOS","abort":"true","source":"DownloadMgr_A"}
2025-02-03 18:40:46,855 WARN [jetty-154442] c.n.e.a.r.s.EmbeddedFirmwareImpl [SanModelExceptionHandler.java:42] [requestId=bf61fff4-c8bf-4999-b286-a45df94e5a91, deviceId=N/A] Exception caught: com.ni.eseries.aa.devicemgt.model.exceptions.SanModelException: Firmware Download operation aborted, Abort reason: Image failed validation.
web-server-trace.log
on alternate controller reports:2025-02-03 19:20:54,700 INFO [Thread-79494] c.n.e.a.d.DownloadEventHandler [DownloadEventHandler.java:102] [requestId=0, deviceId=N/A] Event string = {"name":"event","message":"Image failed validation","imageType":"BIOS","abort":"true","source":"DownloadMgr_A"}"forwarded_by":"dlmgr_B"
journalctl
output on affected controller reports the following validation error: