ASUPs stopped sending unexpectedly

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Views:: 263

Visibility:: Public

Votes:: 0

Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

All E-Series storage systems

Issue

Daily and weekly ASUPs not being received by ASUP server.
Socket Read/Write failures observed in Web-Server-Trace.log

ERROR [SMMonitorTask-2644] trace [ASUPHTTPClient.java:759] [requestId=0, deviceId=N/A] Socket read/write failed.

    java.net.SocketException: Connection reset

    at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)

    at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)

    at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:484)

    at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:478)

    at java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:160)

    at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1507)

    at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1417)

    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:456)

    at java.base/sun.security.ssl.SSLSocketImpl.ensureNegotiated(SSLSocketImpl.java:922)

    at java.base/sun.security.ssl.SSLSocketImpl$AppOutputStream.write(SSLSocketImpl.java:1292)