Skip to main content
NetApp Knowledge Base

Autosupport is not working via SMTP after controller replacement

  1. Last updated
  2. Save as PDF
Views:
15
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-series
  • SMTP
  • DHCP

Issue

After replacing Controller on a E-Series system, autoSupport is no longer working.

From downloading a Support Bundle from Support > Diagnostics > Collect Support data, the web-server-trace-log-x reports:
2025-10-23 09:09:08,026 INFO [AlertManager-1] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=0, deviceId=N/A] SMTP sender error, com.sun.mail.util.MailConnectException: Couldn't connect to host, port: <smtp server>, 25; timeout -1
2025-10-23 09:09:08,026 INFO [AlertManager-1] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=0, deviceId=N/A] SMTP sender error, java.net.ConnectException: Connection timed out
2025-10-23 09:09:08,026 ERROR [AlertManager-1] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=0, deviceId=N/A] SMTP message send failed to: <smtp server>

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.