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An ASUP message could not be delivered from the array management

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Applies to

  • E-Series
  • AutoSupport over SMTP

Issue

  • E-Series system fails to send AutoSupport over SMTP.
  • web-server-trace-log-B(or A).txt reports error messages as below:

INFO [SMMonitorTask-29] c.n.e.a.d.s.SMTPSender [SMTPSender.java:256] [requestId=0, deviceId=N/A] SMTP sender error, com.sun.mail.smtp.SMTPSendFailedException: 552 4.3.1 Message size exceeds fixed maximum message size

OR

INFO [SMMonitorTask-5] c.n.e.a.d.s.SMTPSender [SMTPSender.java:170] [requestId=0, deviceId=N/A] SMTP sender error, com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big

WARN [NotifyASUPTaskStatus] trace [ASUPAlertService.java:21] [requestId=0, deviceId=N/A] Sending ASUP alert message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP smtp gateway xxxxx

OR

INFO [SMMonitorTask-7] c.n.e.a.d.s.SMTPSender [SMTPSender.java:170] [requestId=0, deviceId=N/A] SMTP sender error, com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.0 Message Size Violation

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