Skip to main content
NetApp Knowledge Base

E-Series Temperature sensor status is UNKNOWN with the alert "MAX_TEMP_EXCEEDED"

  1. Last updated
    Aug 17, 2022
  2. Save as PDF
Views:
1,149
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:
8/17/2022, 2:52:36 PM

Applies to

 NetApp E-series

Issue

  • Temperature sensor status is UNKNOWN.

Temperature sensor status:  UNKNOWN            
Location:                   Tray 99, Sensor 1  
Temperature sensor status:  UNKNOWN            
Location:                   Tray 99, Sensor 2  

  • The RECOVERY-GURU-PROCEDURES shows Failure Entry: MAX_TEMP_EXCEEDED-Recovery Failure Type Code: 8

Storage array: NetappE
Component reporting problem: Thermal sensor
Status: UNKNOWN
Location: Controller/Drive Tray 99 Tray 99, Sensor 1
Component requiring service: Temperature sensor
Tray: Controller/Drive tray 99

  • By the MEL (MAJOR-EVENT-LOG) shows the problem that occurred on the affected controller. 

A:2020/4/28 下午 04:54:04 (08:54:04) 9658 281c Maximum temperature exceeded - Tray 99 <--CRITICAL
A:2020/4/28 下午 04:54:04 (08:54:04) 9657 281c Maximum temperature exceeded - Tray 99 <--CRITICAL
A:2020/4/28 下午 04:54:04 (08:54:04) 9656 3101 Asynchronous event notification (AEN) posted for recently logged event - Tray 99, Slot A
----> Sense 6/3f/c6 = Unit Attention - Temperature sensor failed
----> FRU group: Subsystem; Tray ID: 99, Type : Temp Sensor, State: Failed

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.