Unable to access Santricity System Manager GUI
Applies to
- E2800
- E5700
Issue
- Unable to access Santricity System Manager GUI. Web page displays the error below:
This site can’t be reached
xx.xx.xx.xx refused to connect.
Try:
・checking the connection
・Checking the proxy and the firewall
ERR_CONNECTION_REFUSED
- While trying to start the web service through the controller shell, the following will be reported:
diag@eos-a:~$ date; sudo systemctl restart msw
Thu May 16 11:20:53 UTC 2024
diag@eos-a:~$ cat /msw_data/logs/trace.log
2024-05-16 11:21:05,869 INFO [main] c.l.a.w.s.WebServer [WebServer.java:851] [requestId=0, deviceId=N/A] Unable to start HTTP server
java.security.UnrecoverableKeyException: failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Error finalising cipher data: pad block corrupted
... 11 common frames omitted
Wrapped by: java.io.IOException: keystore password was incorrect
at java.base/sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:2108)
at java.base/sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:243)
at java.base/java.security.KeyStore.load(KeyStore.java:1479)
at com.loem.aa.webserver.update.ChainedTrustManager.getTrustStore(ChainedTrustManager.java:341)
at com.loem.aa.webserver.update.ChainedTrustManager.<init>(ChainedTrustManager.java:131)
at com.loem.aa.webserver.server.WebServer.mkContextFactory(WebServer.java:1717)
at com.loem.aa.webserver.server.WebServer.mkSslConnector(WebServer.java:1663)
at com.loem.aa.webserver.server.WebServer.mkConnectors(WebServer.java:1653)
at com.loem.aa.webserver.server.WebServer.startWeb(WebServer.java:1029)
at com.loem.aa.webserver.server.WebServer.start(WebServer.java:847)
at com.loem.aa.webserver.Main.main(Main.java:77)