Skip to main content
NetApp Knowledge Base

E-series Storage-array displays message that one controller is removed

Views:
1,431
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

NetApp E-Series

Issue

  • The controller is physically present in the slot with the controller chassis showing an amber light.
  • All the lights on the  affected controller are turned off with no serial output from the affected controller.
  • The Recovery Guru reports:
  • Controller Removed
  • Drive Tray - Loss of Path Redundancy
  • Battery Missing
  • Volume Not On Preferred Path

OR

  • REMOVED_CONTROLLER
  • DRAWER_DEGRADED
  • NON_PREFERRED_PATH
  • DRAWER_DEGRADED
  • REMOVED_BATTERY
  • WB_CACHING_FORCIBLY_DISABLED
  • NO_REDUNDANCY_TRAY
  • The Major Event log shows multiple instances of this pattern:
  • Temperature sensor removed
  • Controller removed
  • Degraded wide port becomes failed
  • Controller wide port has gone to failed state
  • Drive tray path redundancy lost
  • Dedicated mirror channel failed
  • Start-of-day routine begun
  • Start-of-day routine completed

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.