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E-Series Controller offline unexpectedly with lockdown OE L3

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487
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Public
Votes:
1
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

NetApp E-Series E2800

Issue

  • Controller offline and unable to boot with lockdown code OE L3
  • Major-Event Log displays the follow messages:
    • A:2/11/23, 7:10:16 AM (07:10:16) 59865 6107 This controller's alternate is non-functional and is being held in reset - Shelf 99, Bay B <--CRITICAL
      A:2/11/23, 7:10:16 AM (07:10:16) 59864 2829 Controller redundancy lost - Shelf 99, Bay A <--CRITICAL
      A:2/11/23, 7:10:16 AM (07:10:16) 59863 400f Controller reset by its alternate - Shelf 99, Bay B
      ----> Reboot Reason : CMGR: REBOOTALT_CMGR_SET_ALT_TO_FAILED
      A:2/11/23, 7:10:16 AM (07:10:16) 59862 400c Controller placed offline - Shelf 99, Bay B
      ----> Reboot Reason : CMGR: REBOOTALT_CMGR_SET_ALT_TO_FAILED
      [Status changed from Unassigned to Active]
  • Connecting serial cable displays repeating error messages as seen below:
    • 00000000000000 RSI: ffffffff820bcc60 RDI: 0000000000000003
      [ 2821.457342] RBP: ffffe8ffffd91fa0 R08: 0000000000000004 R09: 0000000000025d80
      [ 2821.464436] R10: 0000002c718cd5dc R11: ffff8880777a5628 R12: 0000000000000004
      [ 2821.471531] R13: ffffffff820bcdf8 R14: 0000000000000004 R15: 0000000000000000
      [ 2821.478628]  cpuidle_enter_state+0x6c/0x310
      [ 2821.482786]  do_idle+0x218/0x250
      [ 2821.485994]  cpu_startup_entry+0x6f/0x80
      [ 2821.489892]  start_secondary+0x186/0x1e0
      [ 2821.493790]  secondary_startup_64+0xa4/0xb0
      [ 2821.497948] bad: scheduling from the idle thread!
      [ 2821.502624] CPU: 3 PID: 0 Comm: swapper/3 Tainted: G      D W  O      4.19.0-19-clp-eseries-amd64 #1 Debian 4.19.232-1+clp+40+eseries31
      [ 2821.514731] Hardware name: Default string Default string/Default string, BIOS 2.04.0 05/04/2018
      [ 2821.523379] Call Trace:
      [ 2821.525809]  dump_stack+0x66/0x81
      [ 2821.529103]  dequeue_task_idle+0x24/0x30
      [ 2821.533002]  __schedule+0x2f2/0x7f0
      [ 2821.536468]  schedule+0x28/0x80
      [ 2821.539587]  schedule_timeout+0x262/0x3a0
      [ 2821.543572]  __down_interruptible+0xba/0xf0
      [ 2821.547729]  ? msg_print_text+0x70/0x100
      [ 2821.551626]  down_interruptible+0x42/0x50
      [ 2821.555610]  pstore_dump+0x9e/0x330
      [ 2821.559076]  ? vprintk_emit+0x209/0x260
      [ 2821.562889]  ? printk+0x58/0x6f
      [ 2821.566011]  kmsg_dump+0xb0/0xd0
      [ 2821.569218]  oops_end+0x64/0xc0
      [ 2821.572339]  no_context+0x1bc/0x380
      [ 2821.575806]  __do_page_fault+0xa2/0x4c0
      [ 2821.579617]  ? wait_for_xmitr+0x3a/0xa0
      [ 2821.583428]  ? number+0x320/0x360
      [ 2821.586723]  ? number+0x320/0x360
      [ 2821.590017]  page_fault+0x1e/0x30
      [ 2821.593309] RIP: 0010:compress_block+0x29d/0x450
      [ 2821.597898] Code: 44 89 d1 44 29 e1 d3 fb 41 8d 4c 2c f0 66 89 9f 20 17 00 00 41 89 d8 89 8f 24 17 00 00 42 8b 1c 9d 60 46 c7 81 85 db 0f 84 37 <01> 00 00 42 2b 04 9d e0 c6 5b 82 45 89 d3 41 29 db 41 39 cb 0f 8d

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