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NetApp Knowledge Base

What is the difference between knowledge base and BURT

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Applies to

  • NetApp Customers
  • NetApp Partners

Answer

Knowledge Base (KB):

  • Allows self-service support​​​​​​
  • Centralized repository of knowledge, data and solutions
  • Provides information, guidance, and support
  • Contains knowledge articles such as:
    • FAQs
    • How to
    • Solution
    • Answers to questions
    • Troubleshooting guides
    • (Video) Tutorials

Burt (Bug Reporting Tool): 

  • Report, track, and manages software bugs
  • Emphasizes bug identification, categorization and resolution
    • Bugs have unique IDs

Additional Information

N/A

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.