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What to do when a system goes EOS (end of support)

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Applies to

NetApp Systems nearing or at end of support (EOS)

Answer

  • For systems prior to EOS date: 

Contact Account Team/Sales representative to arrange a technology refresh prior to the part EOS date.  

  • For systems already at EOS date: 

Contact Sales team regarding implementation of EOS PVR's if applicable. 

Additional Information

  • Notifications are sent in advance via Customer Service Bulletins and on the NetApp website for EOS systems.

  • EOS systems will not be eligible for: 

  • Case submittal 
  • Technical support assistance 
  • Auto Support notifications 
  • Parts replacement 
NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.