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SnapCenter - backup failed-Could not get storage mapping for virtual disk

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Applies to

  • SnapCenter Plug-in for vSphere vCenter (SCV),  version 4.3+
  • SnapCenter Plug-in for SQL (SCSQL),  version 4.3+
  • SnapCenter Plug-in for Windows (SCW),  version 4.3+
  • SnapCenter Server (SC), version 4.3+

Issue

  • SnapManagerWeb_xxx.log file had the following entries:
Could not get storage mapping for virtual disk 6000c293f43f0f12e1202a1ac3ee1848. SnapCenter Plug-in for VMware vSphere might not have discovered this disk.

The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
  • SMCore job log and vmcontrol job log show the following error:

The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.

which is in the reponse from when SCV is trying to contact SMCore on the SnapCenter Server:

Connecting to url: https://<SNAPCENTER_SERVER_FQDN>:8146/StorageService.svc/GetNASStorageInfo

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