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Unified Manager Storage service subscription for resource key was not found

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Applies to

  • OnCommand Unified Manager (OCUM)
  • Active IQ Unified Manager
  • CommVault

Issue

  • Unified Manager displays error message:
    Storage service subscription for resource key 'xxxx:app_type=AIQ_UM,type=storage_service_subscription,uuid=xxxx' was not found
  • audit.log:
    Error occurred while adding list of snapshots to Dataset id [xxxx:app_type=AIQ_UM,type=storage_service_subscription,uuid=xxxx], Source Copy [3].
    Error Message = [Failed to get subscription list from OnCommand server:[um.server.local].
    Error returned:[22255][Storage service subscription for resource key 'xxxx:app_type=AIQ_UM,type=storage_service_subscription,uuid=xxxx' was not found.]].

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