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Cannot generate database backups in ActiveIQ Unified Manager 9.7 and 9.8

Last Updated:

Applies to

ActiveIQ Unified Manager 9.7 and 9.8 (all platforms)


One or more of the followings are observed during the database backup failure.

  • No database backups exists when triggered from a schedule within the Management / Database Backup view.
  • ocumserver.log reports a connection failure to MySQL while executing a flush query.

ERROR [oncommand] [taskScheduler-1] [Backup|ScheduleBackup] [c.n.d.i.b.MySqlDumpBackupManager] Error occured while taking mysql dump. Error message:
ERROR [oncommand] [taskScheduler-1] [Backup|ScheduleBackup] [c.n.d.i.b.MySqlDumpBackupManager] mysqldump: Couldn't execute 'FLUSH /*!40101 LOCAL */ TABLES': Lost connection to MySQL server during query (2013)
INFO  [oncommand] [taskScheduler-1] [Backup|ScheduleBackup] [c.n.d.i.b.MySqlDumpBackupManager] Deleted BackupFileInfo entity in DB
ERROR [oncommand] [taskScheduler-1] [Backup|ScheduleBackup] [c.n.d.impl.backup.BackupScheduleJob] Error occurred in Regular Backup Job:
com.netapp.dfm.impl.backup.BackupCreationException: Failed to create database backup using mysql utility.
      at deployment.dfm-app.war//com.netapp.dfm.impl.backup.MySqlDumpBackupManager.collectMysqlDump(

  • ocumserver.log reports memory exhaustion with different threads around the same time as the MySQL query failure shown above.

INFO [oncommand] [Thread-248] [c.n.i.s.OpmThreadPoolExecutorMonitor$ResourceMonitor] The total amount of memory used is greater than 80%

  • ocumserver.log reports memory allocation failure.

ERROR [oncommand] [taskScheduler-3] [Backup|ScheduleBackup] [c.n.d.impl.backup.BackupScheduleJob] Error while creating the backup:
com.netapp.dfm.impl.backup.BackupCreationException: Error occurred while creating backup archive <BACKUP_FILE_PATH>.
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupArchiver.createArchive(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupArchiver.createArchive(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager.compressDatabaseDumpFileAndDeleteOrigional(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager.collectMysqlDump(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager.createBackupInTransaction(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager.createBackup(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager$$FastClassBySpringCGLIB$$7bcdd65f.invoke(<generated>)
    at deployment.dfm-app.war//org.springframework.cglib.proxy.MethodProxy.invoke(
    at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager$$EnhancerBySpringCGLIB$$e82dbfff.createBackup(<generated>)
    at deployment.dfm-app.war//
    at deployment.dfm-app.war//com.netapp.dfm.core.scheduling.DelegatingJob.execute(
    at deployment.dfm-app.war//
    at deployment.dfm-app.war//
    at java.base/java.util.concurrent.Executors$
    at java.base/
    at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(
    at java.base/java.util.concurrent.ThreadPoolExecutor$
    at deployment.dfm-app.war//com.netapp.dfm.common.logging.MDCClearingThreadFactory$
    at java.base/
Caused by: java.lang.Exception: ERROR: Can't allocate required memory!
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupRestoreManager.runWindowsCommand(
    at deployment.dfm-app.war//com.netapp.dfm.impl.backup.BackupArchiver.createArchive(
    ... 20 common frames omitted


Note: See Unified Manager : What are the notable log files and their respective locations ? to obtain location of ocumserver.log. 


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