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Unable to send ASUP when using TLS/SSH FIPS strict policy

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storagegrid-webscale
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sgrid
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Applies to

  • StorageGRID 11.9 
  • Autosupports

Issue

  • After upgrading StorageGRID to 11.9.0.1, Weekly and user triggered Auto supports fail while using TLS/SSH security FIPS strict policy.
  • Errors found in nms.log

Feb 13 16:52:04 Admin Node MI: |2025-02-13T16:52:04.674| ERROR [pool-2-thread-1] AsupUserAgentData.java:264: UserAgentFileItem general error

Feb 13 16:52:04 Admin Node java.io.IOException: Failed to load client keystore: /usr/local/mi/conf/nmskeystore.pkcs12

Feb 13 16:52:04 Admin Node MI: |2025-02-13T16:52:04.674| ERROR [pool-2-thread-1] AsupUserAgentData.java:243: Error while generating the ASUP xml data.

Feb 13 16:52:04 Admin Node MI: |2025-02-13T16:52:04.675| ERROR [pool-2-thread-1] UserAgentFileItem.java:170: Exception while creating useragents ASUP file

Feb 13 16:52:04 Admin Node MI: |2025-02-13T16:52:04.675| ERROR [pool-2-thread-1] ProductionDataFactory.java:260: Exception in creating zip file for http(s) autosupport message

Feb 13 16:52:04 Admin Node MI:  |2025-02-13T16:52:04.675| ERROR   [pool-2-thread-1] ProductionDataFactory.java:260: Exception in creating zip file for http(s) autosupport message

 

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